Shipping & Returns - Margin Gin

Shipping & Returns

Delivery

We use a courier service to deliver our products. During the online checkout process, you will be given available delivery options to choose from and delivery will be charged at the rate detailed on the Order at the time of purchase.

The estimated date for delivery of the products is set out in the Confirmation Email.

If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.

Delivery will take place at the address specified by you when you placed your order with us.

We cannot deliver the products if we are unable to properly identify the recipient. Our courier must be provided with a form of ID (passport or photocard driving licence).

If you are a customer, unless you and we agree otherwise, if we cannot deliver your products within 30 days of the date of your Confirmation Email, we will:

  1. let you know;
  2. cancel your Order; and
  3. give you a refund.

If nobody is available to take delivery, please contact us using the contact details at the top of this page.

You are responsible for the products once they have been delivered to the address specified by you when you placed your Order with us. In other words, the risk in the products passes to you when you take, or a third party notified by you takes, possession of the products.

We do not make deliveries to any addresses outside of the UK. For the avoidance of doubt the Supplier does not deliver to PO Box addresses or to BFPO’s. Should the selected address be a PO Box or BFPO we will contact the Customer for an alternative address which will likely result in delays to dispatch and delivery.

We may deliver your products in instalments.

The Supplier’s couriers will request proof of identification (with a photograph) to verify the age of the person accepting delivery. If such person is unable to produce acceptable identification the products will be unable to be delivered and will be returned to the Supplier.

The Supplier’s instructed courier will attempt to deliver to the address provided by the Customer. If delivery is unsuccessful the courier will leave communication regarding rearranging delivery. If no response is received by the courier they reserve the right to return the parcel to the Supplier premises. The cost of any return along with redelivery costs must be received in advance on re-dispatching the parcel. Should the Customer request a refund of the products, the return delivery costs to the Supplier’s premises will be deducted from the refund amount (and no refund will be payable in respect of personalised products).

If you are a business customer: Any dates quoted for delivery are approximate only and the time of delivery is not of the essence.

Returns / Right to cancel

If you are a consumer:
You have the right to cancel this contract within 14 days without giving any reason, unless you have ordered personalised products (Orders for personalised products cannot be cancelled nor will any refunds be granted unless they are faulty).

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the courier and indicated by you acquires, physical possession of products.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the bottom of this page.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you are a business customer:
The Customer may cancel this contract at any time up to two working days after the Order was placed, with the exclusion of Orders which have already

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the bottom of this page within two working days after the Order was placed.

Effects of cancellation

If you are a consumer:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Our packaging is an important feature of each of our products so do not remove the product packaging if you think you may want to cancel this contract – if you cancel and any product is returned in a condition which means it is not resaleable (including due to damage to packaging or the seal being broken on the packaging), we reserve the right to refuse a refund. This does not affect your statutory rights.

We will make the reimbursement without undue delay, and not later than:

  1. 14 days after the day we received back from you any products supplied; or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the products; or
  3. if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

If you have received products:

  1. you shall send back the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired; and
  2. you will have to bear the direct cost of returning the products.

If you are a business customer:
If you cancel this contract, we will reimburse to you in relation to the purchase price of the products, however where the products have already been dispatched, the Customer will still be liable for the cost of delivery and the cost of return.

The Customer may return the products to the Supplier at the cost and risk of the Customer. Any return must be made within 5 working days of delivery of the products.

If the Supplier requires return of the faulty products, this will be arranged by the Supplier / at the cost of the Supplier.

Refunds will be processed within 28 days of receipt and acceptance of the cancelled products or if there were no products supplied, 28 days after the day on which we are informed about your decision to cancel this contract.

Our packaging is an important feature of each of our products so do not remove the product packaging if you think you may want to cancel this contract – if you cancel and any product is returned in a condition which means it is not resaleable (including due to damage to packaging or the seal being broken on the packaging), we reserve the right to refuse a refund.

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Supplier: Margin London Gin, a company registered in England and Wales under company number 13417271 with registered office at 206 Princess Park Manor, Royal Drive, London, N11 3FS, United Kingdom (‘we’, ‘our’, ‘us’), with VAT number 390493476.